Project

Profile

Help

HostedRedmine.com has moved to the Planio platform. All logins and passwords remained the same. All users will be able to login and use Redmine just as before. Read more...

Task #951622

open

Balayan BLU: CBP_TELLER ACCESS_SYSTEM ERROR/LIMITATION

Added by BanKo Tech Support over 1 year ago.

Status:
New
Priority:
Normal
Assignee:
-
Start date:
2022-10-10
Due date:
2022-10-12 (about 20 months late)
% Done:

0%

Estimated time:

Description

Brief Description of Scenario:

Encountered error on two accounts when processing Take out loan in re-availment, the account was already terminated when the clients re avail and offset their existing balance , but it reflected in the financial information that the accounts had existing balance.

Details:
Type of Transaction: Loan processing/encoding of Re availment
Client Name: Guillerma Eguia
Loan Account Number: 101410003465475
Deposit Account Number : 189994105782
Amount: 25,235.20
Date of Transaction: 10/10/2022
Last Step prior the error: cannot continue the loan process due to the last balance prior to re availment has system limitation and error.

Expected result:Account must not have existing balance on financial information because it was already offset and re-availed.

Actual Result: cannot continue the loan process because of the existing loan balance on her last loan even it was already terminated.

Details:
Type of Transaction: Loan processing/encoding of Re availment
Client Name: Maria Emelita Pilac
Loan Account Number: 101410002853226
Deposit Account Number : 180000202523
Amount: 1,371.92
Date of Transaction: 10/10/2022
Last Step prior the error: cannot continue the loan process due to the last balance prior to re availment has system limitation and error.

Expected result: Account must not have existing balance on financial information because it was already offset and re-availed.

Actual Result: cannot continue the loan process because of the existing loan balance on her last loan even it was already terminated.









Files

clipboard-202210101554-lp40k.png (111 KB) clipboard-202210101554-lp40k.png BanKo Tech Support, 2022-10-10 09:55 AM
clipboard-202210101554-1kda6.png (85.8 KB) clipboard-202210101554-1kda6.png BanKo Tech Support, 2022-10-10 09:55 AM
clipboard-202210101554-6gn0n.png (85.8 KB) clipboard-202210101554-6gn0n.png BanKo Tech Support, 2022-10-10 09:55 AM
clipboard-202210101554-2kotj.png (85.8 KB) clipboard-202210101554-2kotj.png BanKo Tech Support, 2022-10-10 09:55 AM
clipboard-202210101555-qpbzm.png (85.8 KB) clipboard-202210101555-qpbzm.png BanKo Tech Support, 2022-10-10 09:56 AM
clipboard-202210101555-8ca58.png (111 KB) clipboard-202210101555-8ca58.png BanKo Tech Support, 2022-10-10 09:56 AM
clipboard-202210101555-4t6np.png (83.7 KB) clipboard-202210101555-4t6np.png BanKo Tech Support, 2022-10-10 09:56 AM
Guillerma Eguia 1.png (152 KB) Guillerma Eguia 1.png BanKo Tech Support, 2022-10-10 09:58 AM
Guillerma Eguia 2.png (170 KB) Guillerma Eguia 2.png BanKo Tech Support, 2022-10-10 09:58 AM
Maria Emelita Pilac 2.png (174 KB) Maria Emelita Pilac 2.png BanKo Tech Support, 2022-10-10 09:58 AM
Maria Emelita Pilac 1.png (154 KB) Maria Emelita Pilac 1.png BanKo Tech Support, 2022-10-10 09:58 AM

No data to display

Also available in: Atom PDF