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Task #951622
openBalayan BLU: CBP_TELLER ACCESS_SYSTEM ERROR/LIMITATION
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Description
Brief Description of Scenario:
Encountered error on two accounts when processing Take out loan in re-availment, the account was already terminated when the clients re avail and offset their existing balance , but it reflected in the financial information that the accounts had existing balance.
Details:
Type of Transaction: Loan processing/encoding of Re availment
Client Name: Guillerma Eguia
Loan Account Number: 101410003465475
Deposit Account Number : 189994105782
Amount: 25,235.20
Date of Transaction: 10/10/2022
Last Step prior the error: cannot continue the loan process due to the last balance prior to re availment has system limitation and error.
Expected result:Account must not have existing balance on financial information because it was already offset and re-availed.
Actual Result: cannot continue the loan process because of the existing loan balance on her last loan even it was already terminated.
Details:
Type of Transaction: Loan processing/encoding of Re availment
Client Name: Maria Emelita Pilac
Loan Account Number: 101410002853226
Deposit Account Number : 180000202523
Amount: 1,371.92
Date of Transaction: 10/10/2022
Last Step prior the error: cannot continue the loan process due to the last balance prior to re availment has system limitation and error.
Expected result: Account must not have existing balance on financial information because it was already offset and re-availed.
Actual Result: cannot continue the loan process because of the existing loan balance on her last loan even it was already terminated.
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